Privacy Policy for Go Fetch

Effective Date: April 25, 2026
App Name: Go Fetch

Go Fetch is a pet services platform that helps pet owners find, request, book, and communicate with pet service providers. This Privacy Policy explains how Go Fetch collects, uses, stores, and shares information when you use our website, mobile applications, and related services.

1. Information We Collect

We collect information you provide directly, information generated when you use the app, and information from third-party services used to operate Go Fetch.

Account Information

• Name
• Email address
• Phone number (if provided)
• Profile photo
• Authentication information
• Account preferences
• Provider profile information (if applicable)

Pet Information

• Pet name
• Pet type, breed, size, age, and care details
• Pet photos
• Care notes or instructions
• Other pet-related information you provide

Provider Information

• Display name or business name
• Provider photos
• Service descriptions
• Pricing
• Business hours
• Service area
• Availability
• Cancellation rules
• Verification status
• Stripe Connect account status

Booking and Service Information

• Service request details
• Scheduled dates and times
• Service locations
• Status updates
• Provider and customer IDs
• Distance or trip metrics
• Payment and payout status
• Disputes or support information

Location Information

We may collect location data to support features such as:

• Searching for nearby services
• Displaying service areas
• Pickup and drop-off coordination
• Map and address selection
• Live tracking for services

Location data may include approximate location, precise location, entered addresses, or route information depending on device settings.

Messages and Communications

We collect and store messages between users, including content, timestamps, and metadata.

Photos and Uploaded Content

We may collect and store uploaded content such as photos and service-related images. Content may be reviewed to detect abuse or policy violations.

Device, Usage, and Security Information

• Device type
• Operating system
• App version
• Crash logs and performance data
• IP address
• Authentication events
• App activity
• Security and fraud signals

2. How We Use Information

• Create and manage accounts
• Display profiles and listings
• Match users with providers
• Process bookings and requests
• Enable messaging
• Handle payments, payouts, and disputes
• Verify providers
• Provide maps and location-based services
• Improve performance and user experience
• Detect fraud and abuse
• Provide customer support
• Send notifications and updates
• Comply with legal requirements

3. How We Share Information

We do not sell your personal information.

With Other Users

• Customers may see provider profiles, services, and availability
• Providers may see customer and pet details needed for services
• Users in a booking may see relevant service details and updates

With Service Providers and Vendors

• Google Cloud and Firebase (hosting, storage, authentication)
• Google Maps and location services
• Stripe (payments, verification, payouts)
• Email and notification services
• Fraud prevention and analytics tools

Legal, Safety, and Security

We may disclose information when necessary to comply with laws, enforce policies, prevent fraud, or protect users and the public.

Business Transfers

User data may be transferred in the event of a merger, acquisition, or sale of assets.

4. Payments and Provider Verification

Go Fetch uses Stripe for payment processing. Stripe may collect payment details, identity verification data, and financial information.

Go Fetch does not store full credit card or bank account numbers.

5. Data Storage and Security

We use reasonable safeguards to protect your information, but no system is completely secure.

Data may be stored using cloud providers such as Google Cloud and Firebase.

6. Data Retention

We retain information as long as necessary to:

• Provide services
• Maintain accounts
• Complete transactions
• Resolve disputes
• Prevent fraud
• Comply with legal obligations

Some data may be retained after account deletion where legally required.

7. Account and Data Deletion

You may request deletion of your Go Fetch account and associated personal data by emailing support@gofetch.pet from the email address associated with your account.

Please use the subject line:

Account Deletion Request

After verifying account ownership, we will delete or anonymize personal information associated with your account unless retention is reasonably necessary for legal, safety, security, fraud prevention, abuse prevention, tax, accounting, dispute resolution, payment processing, or platform compliance purposes.

Request Deletion of Specific Data Without Deleting Your Account

You may also request deletion of certain personal data without deleting your Go Fetch account.

To request deletion of specific data, email support@gofetch.pet from the email address associated with your account and use the subject line:

Data Deletion Request

In your request, please describe the specific data you want deleted, such as:

• Pet profile
• Pet photos
• Profile photo
• Provider photos
• Provider profile information
• Service listing
• Saved account information
• Messages or uploaded content

After verifying account ownership, we will review your request and delete or anonymize the requested data where possible.

Some data may not be deleted if it is needed for active bookings, payment processing, dispute resolution, fraud prevention, abuse prevention, safety reviews, cybersecurity investigations, tax or accounting records, legal compliance, or platform compliance.

 

Information We May Retain

We may retain limited records related to payments, payouts, refunds, bookings, disputes, chargebacks, safety incidents, fraud or abuse reports, security logs, audit logs, account enforcement actions, and legal compliance.

If information is retained, we will keep only what is reasonably necessary for the purpose for which it is retained and will delete or anonymize it when it is no longer needed.

 

Active Bookings, Disputes, and Investigations

If your account or requested data is associated with an active booking, unresolved payment issue, dispute, safety issue, fraud review, abuse report, or security investigation, we may delay deletion of certain information until the matter is resolved.