Go Fetch — The Ultimate Pet Community App
Pet Service FAQs
FAQs
GoFetch Frequently Asked Questions
Find answers to common questions about Go Fetch, bookings, provider payouts, fees, Pet Match, payments, and more.
For larger bookings, the Go Fetch fee is capped at $15.00.
What is Go Fetch?
Go Fetch is a pet services marketplace that connects pet owners with trusted local pet care providers. Whether you need dog walking, pet sitting, overnight care, grooming, training, or other pet-related services, Go Fetch makes it easy to find and book reliable professionals in your area. Go Fetch also features our unique Pet Match system that helps pet owners connect their pets with compatible playmates for socialization and fun.How does Go Fetch work?
Create a free account, browse local providers, compare services and pricing, book directly through the app, communicate securely with providers, and leave reviews after completed services.Is Go Fetch available nationwide?
Go Fetch is continually expanding throughout the United States. Service availability depends on provider participation in your area.How do I book a service?
Simply browse available providers, choose the service you need, select a date and time, and submit your booking request through the Go Fetch platform.Can I message providers before booking?
Yes. Go Fetch offers secure in-app messaging so you can discuss your pet’s needs, ask questions, and communicate directly with providers before confirming a booking.Are providers verified?
Providers can create detailed profiles that include experience, certifications, service descriptions, photos, and customer reviews. We encourage transparency to help pet owners make informed decisions.Can I cancel a booking?
Cancellation policies vary by provider. Please review the provider’s cancellation terms before confirming a booking.How do reviews work?
After a completed booking, pet owners can leave reviews and ratings based on their experience. Reviews help build trust and transparency throughout the Go Fetch community.How do I become a provider on Go Fetch?
Create a provider account, build your profile, add your services, pricing, availability, photos, and experience, then begin accepting booking requests from pet owners.Can I set my own rates?
Yes. Service providers have full control over their pricing, services offered, and availability.How do providers get paid?
Payments are securely processed through Stripe. Once a booking is completed and payment is successfully processed, provider payouts are distributed according to the platform’s payout schedule.Go Fetch Fees & Provider Payouts
Does Go Fetch charge any fees?
Yes. Go Fetch charges a service fee on completed bookings to help maintain the platform, support secure payments, improve the app, and connect pet owners with trusted service providers. Go Fetch keeps 15% of the booking subtotal, with a minimum fee of $1.00 and a maximum fee of $15.00.How much does Go Fetch keep from a booking?
Go Fetch keeps 15% of the booking subtotal with a maximum fee cap of $15.00.| Booking Subtotal | Go Fetch Fee | Provider Estimated Payout |
|---|---|---|
| $10.00 | $1.50 | $8.50 |
| $20.00 | $3.00 | $17.00 |
| $50.00 | $7.50 | $42.50 |
| $100.00 | $15.00 | $85.00 |
| $150.00 | $15.00 | $135.00 |
What does the Go Fetch fee help cover?
- Secure payment processing and payout infrastructure
- Stripe transaction and platform costs
- App hosting and cloud services
- Database and file storage
- Messaging and notifications
- Maps and location services
- Fraud prevention and platform safety features
- Dispute handling and resolution
- Customer and provider support
- Ongoing app development and maintenance
Are payout amounts guaranteed?
No. Displayed payout amounts are estimates until the booking is completed and payment has been successfully processed. Tips, refunds, payment failures, disputes, chargebacks, or other adjustments may affect final payout amounts.Does Stripe charge additional fees?
Payment-processing costs are handled through Stripe and may vary depending on card type, payment method, refunds, disputes, chargebacks, or other processing conditions.Pet Match
What is Pet Match?
Pet Match is Go Fetch’s unique social feature that helps pet owners find compatible pets nearby. Users can create pet profiles, browse pets, match with compatible companions, chat with owners, and schedule playdates.Is Pet Match free?
Basic Pet Match features may be available at no cost. Additional premium features may be introduced in the future.Safety & Security
How are payments protected?
All payments are securely processed through Stripe, one of the world’s leading payment processing platforms.Is my personal information secure?
Yes. Go Fetch uses industry-standard security practices to help protect user information and payment data.What should I do if I have a problem with a booking?
Contact the provider through Go Fetch messaging first. If additional assistance is needed, our support team can help review and resolve concerns.How do I contact Go Fetch?
For support, questions, or feedback, please visit our Contact page or use the support options available within the Go Fetch app.Get Started Today
Download Go Fetch and give your pet the care — and social life — they deserve. Whether you're planning a weekend getaway, looking for daily dog walks, or just want to find your dog a best friend, Go Fetch makes pet parenting easier and more fun.
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"Clever Featured App!"
This makes it super easy to get a recommended pet sitter any time you need one. Thank you!
JAMES SUTHERLAND
Phoenx, Arizona
"A Serious Time Saver"
Everything is so organized nicely to make it simple to use and provide my pet services to others.
MARY ELIZABETH
Provo, UT