- Pet care + PetMatch in one local app
GoFetch Frequently Asked Questions
Have questions about Go Fetch, PetMatch, pet care, or becoming a provider? Find answers about how Go Fetch works, connecting with other pet owners, arranging pet playdates, finding local pet care, and joining the Go Fetch community.
About GoFetch
What is Go Fetch?
Go Fetch is a pet-focused app designed to bring pet connections and local pet care together. Pet owners can create pet profiles, discover potential playmates through PetMatch, communicate with other pet owners, and access available pet care services.
How does Go Fetch work?
Create a profile for your pet and choose how you want to use Go Fetch. You can explore PetMatch to discover other pets or use available pet care features when you need help caring for your pet. Go Fetch keeps your pet profile, communication, and supported services connected in one place.
Who is Go Fetch for?
Go Fetch is designed for pet owners and pet care providers. Pet parents can use Go Fetch for social pet connections and available care services, while providers can use the platform to connect with local pet owners.
Is Go Fetch only for dogs?
Go Fetch is being built as a broader pet community. Available features, services, and compatibility may vary depending on pet type and the specific feature being used.
What makes Go Fetch different from a traditional pet care directory?
Go Fetch is designed to be useful even when you aren’t booking pet care. PetMatch gives pet owners a way to discover other pets and make social connections, while the pet care side of Go Fetch provides access to available local services.
PetMatch
What is PetMatch?
PetMatch is Go Fetch’s pet discovery experience. It allows pet owners to create pet profiles, discover other pets, swipe right or left, connect after a mutual match, and make plans through in-app messaging.
How does PetMatch work?
Browse pet profiles and swipe right when you are interested in connecting or swipe left to continue browsing. When two pet owners both swipe right, it’s a PetMatch and the owners can begin chatting.
What happens when two pets match?
A mutual PetMatch allows the pet owners to begin communicating through Go Fetch. From there, they can learn more about each other’s pets and decide whether they want to arrange a playdate.
Is PetMatch a dating app?
No. PetMatch is designed to help pets make new friends and help their owners connect for potential pet playdates.
Can I find my pet a playmate through Go Fetch?
Yes. Helping pet owners discover potential playmates is one of the primary purposes of PetMatch.
Do I have to meet someone after a PetMatch?
No. A PetMatch simply opens the opportunity to communicate. You decide whether you want to continue chatting or arrange a playdate.
Can I message another pet owner before meeting?
Yes. After a mutual PetMatch, owners can communicate through Go Fetch before deciding whether to meet.
How is PetMatch different from booking a pet care service?
PetMatch supports social connections between pet owners and their pets. Go Fetch pet care services involve paid bookings with local providers. Both experiences can use the same pet profile and communication foundation, but they serve different needs.
What should I discuss before arranging a pet playdate?
Consider discussing each pet’s personality, age, size, energy level, play style, social behavior, and any other information that may help determine whether the pets could be compatible.
Where should we meet for a first pet playdate?
Pet owners should choose a location where they feel comfortable and can appropriately supervise their pets. A public, pet-friendly environment may be appropriate for a first meeting. Follow applicable leash rules and local regulations.
PetCare
Can I find pet care through Go Fetch?
Yes. Go Fetch is expanding into local pet care services so pet parents can connect with providers when they need help.
Which paid pet care service will launch first?
Dog walking is planned as the first paid pet care service on Go Fetch.
Can I find a dog walker through Go Fetch?
Dog walking is the first pet care category being introduced through Go Fetch. The platform is designed to help pet parents discover available local dog walkers and manage the care experience.
What other pet care services are planned?
As provider coverage grows, planned categories may include pet sitting, boarding, daycare, grooming, training, pet transportation, vet visit assistance, and other specialty pet care services.
Are all pet care services available everywhere?
No. Service availability can depend on your location, provider coverage, and which Go Fetch care categories have launched in your area.
Can I message my pet care provider?
Go Fetch is designed to provide in-app communication so pet parents and providers can coordinate service details in one place.
Can I manage my pet care booking through Go Fetch?
Go Fetch is designed to bring important parts of the pet care experience together, including discovering providers, communication, booking information, payments, and supported service updates.
Live Service Visibility
How does live tracking work?
For supported pet care services, customers can view applicable service progress and status information within Go Fetch while their provider is caring for their pet.
Can I follow my dog’s walk?
For supported dog walking services, Go Fetch is designed to provide applicable progress and service status information so pet parents can stay connected to their dog’s care.
When does service tracking begin?
Tracking and service visibility are intended to correspond with supported active services. Specific availability and functionality may depend on the service and Go Fetch features available at the time of booking.
Who can see service-location information?
Access to applicable service information is designed around the customer and provider involved in the supported service. Go Fetch will provide information about applicable privacy and location-data practices as these features become available.
Does Go Fetch track my pet all the time?
No. Service visibility should not be confused with continuous pet location tracking. Applicable tracking features are associated with supported care services and their available functionality.
Pet Profiles
Why should I create a pet profile?
Your pet profile helps keep your pet at the center of the Go Fetch experience. It can provide context for PetMatch connections and useful information when arranging pet care.
What information can I include in my pet’s profile?
Pet profiles may include photos and information about your pet’s personality, preferences, routines, and other relevant details supported by Go Fetch.
Do I need separate profiles for PetMatch and pet care?
No. Go Fetch is designed around a pet-first profile that can be used across the Go Fetch experience.
Can I update my pet’s profile?
Keeping your pet’s information current can help other pet owners and care providers better understand your pet.
Trust & Safety
How does Go Fetch support safer pet connections?
Go Fetch is designed to provide more context through pet profiles, in-app communication, and clear activity within the platform. Supported pet care services may also provide additional service visibility.
Is it safe to meet another pet owner through PetMatch?
PetMatch gives owners an opportunity to communicate before deciding whether to meet. Pet owners should use their own judgment, ask appropriate questions, and choose an environment where they feel comfortable if they decide to arrange a playdate.
Should I keep PetMatch conversations inside Go Fetch?
Using in-app messaging helps keep PetMatch conversations and plans organized within Go Fetch while you’re getting to know another pet owner.
What if I don’t feel comfortable meeting someone?
You are never obligated to meet another user simply because you matched. Only continue an interaction when you feel comfortable doing so.
Who is responsible for supervising pets during a playdate?
Pet owners should appropriately supervise and manage their own pets during playdates and consider the behavior and comfort level of the animals involved.
Pet Care Providers
Can I offer pet services through Go Fetch?
Go Fetch is being built to allow eligible pet care professionals to connect with local pet owners and offer supported services through the platform.
Who can become a Go Fetch provider?
Go Fetch is designed for eligible pet care professionals offering supported local services. Provider categories and requirements may vary as the platform expands.
What provider category is launching first?
Dog walking is planned as the first provider category on Go Fetch.
Can I choose my service area?
Go Fetch is designed to allow providers to define where they offer their services so they can connect with relevant local pet owners.
Can providers manage their schedules?
Go Fetch is designed to help providers manage availability and service requests through the platform.
Can I list multiple services?
As additional care categories become available, providers may be able to showcase multiple eligible services through their Go Fetch provider presence.
Can providers communicate with customers through Go Fetch?
Yes. Go Fetch is designed to provide in-app communication for coordinating supported pet care services.
Is Go Fetch only for independent dog walkers?
No. Go Fetch is being designed for individual pet care professionals as well as eligible pet care businesses offering supported services.
Joining GoFetch
How can I join Go Fetch?
Pet owners and providers can join Go Fetch early access to receive launch information and updates relevant to their interests.
Can I join for both PetMatch and pet care?
Yes. Go Fetch is designed so pet owners can use both PetMatch and available pet care features.
Can pet care providers join early?
Yes. Pet care professionals can join the provider launch list to receive updates as provider opportunities become available.
What happens after I join early access?
Go Fetch can send launch updates based on your interests, such as PetMatch, pet care, or provider opportunities.
We're Here for You and Your Pet
Go Fetch is designed to create better experiences for pets, pet owners, and providers. If you have more questions, our support team is here to help.
One app. One pet profile. More ways to care for your pet.
Go Fetch — because life’s more fun when you’re a pet.